|
|
 |
All Worlds Other than SC and TD Are Being Restarted |  |
| Play Issues - 7:30 PM EST. Posted By: Guildenstern |
| |
From this thread, Ibn stated:
All worlds other than SC and TD being restarted ASAP.
--------------------------------------------------------------------------------
In response to severe lag and other server issues, we are restarting Darktide, Frostfell, Harvestgain, Leafcull, Morningthaw, Verdantine, and Solclaim ASAP.
We expect these worlds to be back online by 6:45PM PDT / 9:45PM EDT / 1:45AM UTC.
There is currently no expectation of any server-wide rollbacks, although individual players may experience brief rollbacks depending on their state.
We apologize for this unexpected outage.
__________________
Alex "Ibn" Beckers
AC1 Online Community Relations
Note that WE is also going down per +Envoy Paris' notification ingame. |
 |
Addendum to the LTTP | |
| Game Patch - 6:21 PM EST. Posted By: Guildenstern |
| |
Addendum to the LttP
--------------------------------------------------------------------------------
Players who have Tinkering skills trained as of the October event, and who wish to receive their free Gems of Forgetfulness, should be sure to leave an open slot in their main pack for each Gem. For example, if you have two Tinkering skills trained and plan to untrain them both, be sure that you have two free open slots on your main pack the last time that you log off before the October event.
__________________
Alex "Ibn" Beckers
AC1 Online Community Relations
Read Ibn's original post: here. |
|
Server Issues | |
| Play Issues - 6:18 PM EST. Posted By: Guildenstern |
| |
Some players are reporting lag and login issues on some of the servers, notably LC, FF and MT. Please see this thread and this one for their reports. While on LC, +Envoy Paris sent this broadcast:
Broadcast from +Envoy Paris> Hello. We are working on the logging in issues currently. Apologies for any inconvenience.
|
 |
October Letter to the Players is Up | |
| Event News - 6:29 PM EST. Posted By: Guildenstern |
| |
Thanks to Ibn for letting us know:
The October Letter to the Players is up!
Read it here.
Give us your feedback here.
---
Alex Beckers
Asheron's Call 1 Online Community Relations
Turbine Entertainment Software
|
 |
Asheron's Call CoC, EULA and Privacy Policy updated | |
| Dark Majesty - 3:59 PM EST. Posted By: Guildenstern |
| |
As we continue migrating Asheron's Call off of Microsoft's hardware and off of the MSN Gaming Zone, we have made updates to the Code of Conduct, End User License Agreement, and Privacy Policy.
I want to stress that, particularly with regards to the Code of Conduct, there are NO ENFORCEMENT CHANGES. Nothing that was previously permitted in-game is now a violation, nothing that was previously a violation is now permitted. This is simply clarification of some points, and the addition of other other points that were previously only enforced via the MSN Gaming Zone Code of Conduct.
You can read these documents here:
Privacy Policy
EULA
Code of Conduct
__________________
Alex "Ibn" Beckers
AC1 Online Community Relations
Please note that the Terms of Service have also been updated, per Ibn, use this link to view that document:
Terms of Service |
|
Wintersebb appears to be down | |
| Play Issues - 10:07 PM EST. Posted By: Guildenstern |
| |
Wintersebb appears to have just crashed - there is no word yet if it's a local event or the entire server actually did crash. Also, no word as yet on any possible rollback. We will update you as soon as something official is posted, as to the state of the server.
Leafcull also seems to be up but possibly suffering the same problems as WE - again nothing official yet.
Also, users are reporting lag issues in allegiance chat on Frostfell and other servers as well: here. Ibn mentioned this in the thread, linked above:
Re: severe lag
--------------------------------------------------------------------------------
The first GDI+ exploit worms have started hitting the net, so I would expect Internet congestion to start spiking over the weekend.
Our engineers are continuing to investigate however -- the fact that we're seeing so many complaints from FF and LC is very worrisome.
So there may be multiple factors here.
(Incidentally -- if you haven't patched your PC against the GDI+ exploit, do so immediately. Do not pass go, do not collect $200. Click here for more info: http://www.microsoft.com/technet/security/bulletin/ms04-028.mspx)
__________________
Alex "Ibn" Beckers
AC1 Online Community Relations |
|
Emergency Server Maintenance Tomorrow, Oct. 1st | |
| Play Issues - 9:57 PM EST. Posted By: Guildenstern |
| |
Server maintenance scheduled for tomorrow (Friday)
--------------------------------------------------------------------------------
Just posted on the State of the Network:
Friday October 1, 6:00AM - 8:00AM PDT
All worlds other than Solclaim and Thistledown will be brought down for maintenance. We will be taking steps to improve back-end system performance.
This maintenance is in response to growing reports of lag and other issues since Wednesday. We apologize for the short notice.
__________________
Alex "Ibn" Beckers
AC1 Online Community Relations |
 |
State of the Network Update from Ibn | |
| AC Technology - 8:11 PM EST. Posted By: erusun |
| |
From the State of the Network:
Tuesday September 28, 5:30AM - 1:30PM PDT
We will bring Frostfell, Thistledown, Leafcull, and Solclaim down to migrate the game databases to new hardware. All worlds will be brought down at 5:30AM but will be migrated sequentially in the order listed above. When each world is completed, it will be brought back online.
For more information, please read this article.
During this time we will also be preparing these four worlds for the upcoming launch of Turbine's billing and authentication system.
Tuesday October 5, 6:00AM - 8:00AM PDT
We will bring Darktide, Harvestgain, Wintersebb, Verdantine and Morningthaw down to prepare these four worlds for the upcoming launch of Turbine's billing and authentication system.
---
Alex Beckers
Asheron's Call 1 Online Community Relations
Turbine Entertainment Software
|
 |
Zone Lobby Issues | |
| Zone Update - 12:52 PM EST. Posted By: Guildenstern |
| |
Ibn just posted this over on Turbine's forums:
Zone lobby issues
--------------------------------------------------------------------------------
We are currently experiencing issues with several of the MSN Gaming Zone Asheron's Call lobbies. If the lobby you are trying to use will not get you into the game, please try an alternate one. Lobbies can be found at the following three websites:
Asheron's Call QuickLaunch
Asheron's Call Dark Majesty QuickLaunch
Asheron's Call Zone Home Page
__________________
Alex "Ibn" Beckers
AC1 Online Community Relations
Read the original post: here. |
 |
Fist de Yuma is up! | |
| Community News - 8:16 AM EST. Posted By: Guildenstern |
| |
Good Tuesday Morning! Here's the weekly "Day in the Life of Fist de Yuma"!
Lacking information
Cliff Bowman
Blackmire Four
I had three people in my fellow. There was also an allegiance member trying to catch up. The main fellow was starting to run off, so I had no option but to follow.
The group was running across the Dires, but I had no idea where they were going. I just kept then in sight. I was amazed to see a new monster. Big and ugly they are.
I saw what looked like a temple, but the group ran past it. A short time later, they reversed their direction and ran back. One of my fellow members was having trouble finding the temple. I give him the location, but it did not seem to help him. It turned out that he had a land block problem, and really could not see the temple, even when it was right in front of him.
Day in the life of Fist de Yuma
|
|
September Known Issues | |
| Game Patch - 8:06 AM EST. Posted By: Guildenstern |
| |
Ibn posted this thread in Turbine's Announcement Forum:
September event Known Issues
--------------------------------------------------------------------------------
Two known issues at this time:
* Lightning Bolt Scrolls are currently using Frost Bolt scroll icons, they should be using their own unique lightning bolt scroll icons.
* The images being used for the moons are not correct. When making changes to cut down on the amount of time that it rains in Dereth, older moon images were put back into the game.
Both issues should be resolved in October.
__________________
Alex "Ibn" Beckers
AC1 Online Community Relations |
|
And the Worlds Are Up! | |
| Play Issues - 2:52 AM EST. Posted By: Guildenstern |
| |
An update as of 2:40AM EST - and the worlds are up!
OK, right now things are looking positive. We haven't had any subserver or landblock crashes on any of the worlds. We're still keeping our fingers crossed though.
The team on the east coast is heading to bed now, but if there are any issues before tomorrow morning Ops has instructions to page us.
Thank you all for being patient with us during this downtime. I was in-game in Al-Arqas on Leafcull as we were watching it, and the kind words from folks there were very much appreciated.
Hopefully I'll be able to post more post-mortem details, including what we're doing to prevent any incidents like this from happening again, within the near future.
__________________
Alex "Ibn" Beckers
AC1 Online Community Relations
Thanks to the Turbine team for their dilligent work once again! Here's hoping they can get some much deserved rest. |
|
Update on Worlds Downtime: No ETA Yet | |
| Play Issues - 4:51 PM EST. Posted By: Guildenstern |
| |
We are continuing to investigate the crashes. No new status or ETA.
__________________
Alex "Ibn" Beckers
AC1 Online Community Relations
Watch this thread for new updates! |
|
September Dev Notes and Rollout Article Posted | |
| Event News - 4:48 PM EST. Posted By: Guildenstern |
| |
September Dev Notes and Rollout Article posted
--------------------------------------------------------------------------------
Read all the details on the September event here!
__________________
Alex "Ibn" Beckers
AC1 Online Community Relations
|
|
|
|
Stratics Central
